Refund & Returns Policy
Effective Date: August 28, 2026
At Boat Service Pro, we want our customers to have a clear understanding of our return, exchange, and refund procedures before making a purchase. This policy explains the conditions and process for returning eligible products purchased through our website.
Business Information
Boat Service Pro
2238 Monroe St
Hollywood, FL 33020
United States
Phone: +1 (307) 300-5908
Email: support@boatserviceprollc.com
Website: www.boatserviceprollc.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM
E.I.N. Number: 41-3024051
1. Return Eligibility
Boat Service Pro accepts returns for both defective and non-defective products.
Eligible products may be returned within 30 days of the applicable delivery date, subject to the requirements outlined in this policy.
Products may be eligible for return whether they are new or have been slightly used, provided the product meets the applicable return requirements and has not been damaged, altered, or misused.
Because our inventory includes equipment such as outboard motors, trailers, shipping containers, propane tanks, and other products, certain items may require additional review before a return or exchange is authorized.
2. 30-Day Return Window
Customers must request a return within 30 days of receiving the product.
We recommend contacting Boat Service Pro as soon as possible if you decide that you would like to return an item.
Returns requested after the 30-day return period may not be accepted unless otherwise required by applicable law or expressly approved by Boat Service Pro.
3. Defective Products
If you believe that a product is defective, please contact us promptly.
When contacting us, please provide:
- Your order number
- Name and contact information
- Description of the issue
- Product information
- Photographs or other documentation when appropriate
Our team will review the information and provide instructions for the next steps.
A product may be inspected upon return to determine whether the reported issue qualifies for a return, exchange, or refund.
4. Non-Defective Products
We also accept returns of eligible non-defective products within the 30-day return period.
The product should be returned in a condition that allows us to reasonably inspect and process the return.
Products that have been significantly damaged, modified, improperly used, or altered after purchase may not qualify for a refund or exchange.
5. Exchanges
Boat Service Pro accepts exchanges for eligible products.
If you would like to exchange an item, contact our customer service team before sending the product back. We will provide instructions based on the product, order, and requested exchange.
An exchange may be subject to product availability and the applicable requirements of this policy.
If the replacement product has a different price, any applicable price difference will be addressed before the exchange is completed.
6. How to Request a Return or Exchange
To begin a return or exchange, contact Boat Service Pro using the information below:
Phone: +1 (307) 300-5908
Email: support@boatserviceprollc.com
Please include your order number and explain whether you are requesting a return or exchange.
Do not send a product back without first contacting us and receiving return instructions.
This helps ensure that the return is properly identified and processed.
7. Return Method
Approved returns are handled by mail or an applicable shipping service.
Once your return request has been approved, Boat Service Pro will provide the appropriate return instructions and destination information.
Customers are responsible for properly packaging returned merchandise so that it can be safely transported.
8. Return Shipping Costs
Under our current return policy, the customer is responsible for return shipping costs.
This means customers are responsible for arranging and paying for the shipping of an approved return unless Boat Service Pro specifically agrees otherwise.
The original standard shipping provided with an order does not automatically mean that return shipping is free.
9. Restocking Fee
An approved return may be subject to a 15% restocking fee based on the product price.
The restocking fee may be deducted from the amount refunded to the customer.
The fee covers costs associated with receiving, inspecting, processing, and preparing returned merchandise.
Any applicable restocking fee will be communicated or reflected in the refund calculation.
10. Refund Processing
Once an approved return has been received and processed, Boat Service Pro will initiate the applicable refund.
Our current refund processing timeframe is up to 7 days after the return has been received and approved for refund.
After we initiate the refund, the time required for the funds to appear in the customer’s account may depend on the customer’s payment provider or financial institution.
11. Refund Amount
The refund amount depends on the circumstances of the return and the applicable terms of this policy.
Where applicable, the refund may be reduced by:
- The 15% restocking fee
- Customer-paid return shipping costs
- Other amounts that may be permitted under applicable law or agreed upon as part of the transaction
Any applicable deductions will be considered when the final refund is processed.
12. Products That Require Special Handling
Some products offered by Boat Service Pro may require additional return or transportation arrangements because of their size, weight, nature, or applicable transportation requirements.
This may include products such as:
- Outboard motors
- Trailers
- Shipping containers
- Propane tanks
- Large or specialized equipment
Customers should contact us before returning these products so that we can provide the appropriate instructions.
For products subject to specific legal, transportation, safety, or carrier requirements, return arrangements may need to comply with those requirements.
13. Condition of Returned Products
Customers should return products in the condition required for the applicable return to be processed.
A product may be inspected after it is received.
Returns may be affected if a product has been:
- Damaged after delivery
- Modified or altered
- Improperly installed
- Improperly used
- Subjected to misuse or neglect
- Returned with missing components or accessories
This does not limit any rights a customer may have under applicable law concerning defective or nonconforming merchandise.
14. Return Inspection
After we receive a returned product, Boat Service Pro may inspect the item to verify its condition and confirm that it meets the requirements for the requested return or exchange.
The inspection process may be necessary before a refund or exchange is finalized.
15. Return Approval
Submitting a return request does not automatically guarantee approval.
Boat Service Pro will review the request based on the product, purchase date, condition, reason for return, and the requirements of this policy.
If the return is approved, we will provide instructions for completing the return.
16. Contact Us
If you have questions about our return, exchange, or refund process, please contact us before sending merchandise back.
Boat Service Pro
2238 Monroe St
Hollywood, FL 33020
United States
Phone: +1 (307) 300-5908
Email: support@boatserviceprollc.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM
Website: www.boatserviceprollc.com
E.I.N. Number: 41-3024051
We are available during normal business hours to assist customers with return requests, exchanges, refunds, and order-related questions.
Last Updated: August 28, 2026
Summary of our return terms:
United States | 30-day returns | New and slightly used products | Defective & non-defective returns | Exchanges accepted | Return by mail | Customer pays return shipping | 15% restocking fee | Refund processing within 7 days