Frequently Asked Questions

Welcome to the Boat Service Pro FAQ. Below you’ll find answers to common questions about our products, orders, shipping, returns, warranties, and customer support.

General Questions

What does Boat Service Pro sell?

Boat Service Pro offers a variety of equipment and related products, including outboard motors, trailers, shipping containers, propane tanks, and other marine, transportation, storage, and utility equipment.

How do I place an order?

Select the product you are interested in, review the product details and specifications, add the item to your cart, and complete the checkout process. Please make sure your billing and shipping information is accurate before submitting your order.

Are the products shown on your website available?

Product availability can change. Please refer to the individual product listing for current availability. If you need confirmation before placing an order, contact our customer service team.

Can I contact you before placing an order?

Yes. We encourage customers to contact us if they have questions about product specifications, compatibility, availability, shipping, or any other purchasing details.

Phone: +1 (307) 300-5908
Email: support@boatserviceprollc.com

Product Questions

Are product specifications provided?

Yes. We provide available product specifications and descriptions on individual product pages. Customers should carefully review these details before purchasing.

Are all products new?

Product condition can vary by product. Please review the individual product listing for the specific condition of the item you are considering.

Can I ask about product compatibility?

Yes. If you are unsure whether a product is suitable for your application, contact us before ordering. For specialized equipment, we recommend reviewing manufacturer specifications and consulting a qualified professional when appropriate.

Do product images always show every included item?

Product images are intended to provide a visual representation of the product. Please refer to the individual product description for information about what is included with the purchase.

Shipping & Delivery

Do you offer shipping?

Yes. Boat Service Pro offers shipping within the United States, subject to product and destination requirements.

Is standard shipping free?

Our current standard shipping policy provides free shipping for eligible orders within the United States.

How long does delivery take?

Our standard estimated delivery timeframe is 3–5 business days.

This includes:

1–2 business days for handling
2–3 business days for transit

Delivery estimates may vary depending on the product, destination, carrier, weather, holidays, and other circumstances outside our control.

What is your order cutoff time?

Our standard order cutoff time is 5:00 PM EST, Monday through Friday.

Orders placed after the cutoff may be processed on the following business day.

Do you ship on weekends?

Our standard order processing and handling schedule is Monday through Friday. Orders placed during weekends or applicable holidays may begin processing on the next business day.

Will I receive tracking information?

When tracking information is available, it may be provided through the contact information supplied with your order.

What if my order arrives damaged?

Contact Boat Service Pro as soon as possible if your order arrives damaged. Please provide your order information and photographs or other documentation of the damage when appropriate so that we can review the issue and provide the next steps.

Orders & Payments

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on the order and checkout process.

Will I receive an order confirmation?

After successfully submitting an order, an order confirmation may be sent to the email address provided during checkout.

If you do not receive an expected confirmation, please contact us.

Can I cancel my order?

Cancellation requests should be submitted as soon as possible. Whether an order can be cancelled may depend on its processing or shipping status.

Can I change my shipping address after ordering?

Contact us as soon as possible if you need to correct your shipping address. Changes may not be possible after an order has been processed or shipped.

Returns & Refunds

Do you accept returns?

Yes. Boat Service Pro accepts eligible returns for both defective and non-defective products, subject to our Refund & Returns Policy.

How long do I have to return a product?

Eligible products may be returned within 30 days of the applicable delivery date, subject to the requirements of our Refund & Returns Policy.

Do you accept exchanges?

Yes. Exchanges are accepted for eligible products, subject to product availability and our Refund & Returns Policy.

Who pays for return shipping?

The customer is responsible for return shipping costs unless Boat Service Pro specifically agrees otherwise.

Is there a restocking fee?

An approved return may be subject to a 15% restocking fee based on the product price, as described in our Refund & Returns Policy.

How long does a refund take?

Our current policy provides for refund processing within up to 7 days after an approved return has been received and processed. Your payment provider or financial institution may require additional time for the funds to appear in your account.

How do I start a return?

Phone: +1 (307) 300-5908
Email: support@boatserviceprollc.com

Please provide your order number and information about the product and reason for the return.

Warranty

Do your products come with a warranty?

Warranty coverage varies by product. Some products may include a manufacturer’s warranty, while others may have different warranty terms.

Please review the individual product listing and applicable warranty information before purchasing.

How do I make a warranty claim?

Contact Boat Service Pro with your order information, product details, and a description of the issue. Photographs or other documentation may be requested to help evaluate the claim.

Does the warranty cover normal wear and tear?

Warranty coverage depends on the applicable product or manufacturer’s warranty. Normal wear and tear, misuse, improper maintenance, unauthorized modifications, or damage outside the applicable warranty terms may not be covered.

Outboard Motors

What should I check before buying an outboard motor?

Important considerations may include horsepower, shaft length, boat specifications, weight, mounting requirements, intended use, and manufacturer recommendations.

Customers are responsible for confirming compatibility before purchasing.

Can Boat Service Pro help me choose an outboard motor?

We can provide available product information and answer questions about the listing. For specific marine compatibility or installation questions, customers should consult a qualified marine professional when necessary.

Trailers

What should I check before purchasing a trailer?

Before purchasing, review the trailer’s dimensions, weight capacity, towing requirements, intended use, and compatibility with your vehicle and load.

Customers are responsible for complying with applicable registration, licensing, insurance, towing, and safety requirements.

Do trailers require registration?

Registration requirements vary by state and location. Customers are responsible for understanding and complying with applicable local and state requirements.

Shipping Containers

What can shipping containers be used for?

Shipping containers may be used for storage, transportation, construction, commercial purposes, and other applications depending on the specific container and intended use.

Are shipping containers delivered to my property?

Delivery arrangements depend on the product, destination, access conditions, and applicable transportation requirements. Contact us if you have questions about delivery to your location.

Do I need to prepare my property for delivery?

Customers should ensure that the delivery location has suitable access, adequate space, and appropriate conditions for receiving and placing the container. Specific requirements may vary.

Propane Tanks

Are propane tanks subject to special requirements?

Yes. Propane tanks and related equipment may be subject to applicable safety, transportation, storage, filling, installation, inspection, and usage requirements.

Customers are responsible for following manufacturer instructions and applicable laws and regulations.

Can propane tanks be shipped anywhere in the United States?

Shipping availability may vary depending on the specific product, destination, carrier requirements, and applicable regulations. Contact us before ordering if you have questions about delivery to your location.

Sales Tax

Will I be charged sales tax?

Applicable sales tax may be collected depending on the customer’s location, product purchased, and applicable tax requirements.

Any applicable tax will be shown during checkout or included in the order total as required.

Can I make a tax-exempt purchase?

Customers who qualify for a tax exemption may need to provide valid documentation or an exemption certificate. Contact us before ordering if you believe your purchase qualifies for tax-exempt treatment.

Customer Support

How can I contact Boat Service Pro?

Boat Service Pro
2238 Monroe St
Hollywood, FL 33020
United States

Phone: +1 (307) 300-5908
Email: support@boatserviceprollc.com
Website: www.boatserviceprollc.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

E.I.N. Number: 41-3024051

Where can I find your policies?

Our website provides information about our:

Shipping & Delivery Policy
Refund & Returns Policy
Warranty Policy
Privacy Policy
Terms of Service
Terms & Conditions
Sales Tax Policy
Disclaimer
Product Quality Guarantee

We recommend reviewing the applicable policies before completing a purchase.

Still Have Questions?

If you cannot find the information you need, our customer service team is available to help.

Boat Service Pro
Phone: +1 (307) 300-5908
Email: support@boatserviceprollc.com

Monday – Friday | 9:00 AM – 5:00 PM